Returns and Refunds Policy

We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from changeofheartministries.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you have any questions about whether an item is eligible for return, please contact us.

Return Request Process

To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to an error on our part, we will cover the return shipping costs.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delay. Remember to follow the return request process outlined above to initiate your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving the item. We may request photos of the damage or defect to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with changeofheartministries.com is satisfactory. Thank you for shopping with us.